Customer clubs in a relationship perspective: a telecom case

Anders Gustafsson, Inger Roos, Bo Edvardsson
  • Managing Service Quality, April 2004, Emerald
  • DOI: 10.1108/09604520410528581

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http://dx.doi.org/10.1108/09604520410528581

The following have contributed to this page: Anders Gustafsson and Professor Anders Gustafsson