Correlates of justice encounter in service recovery and word-of-mouth publicity

Hart O. Awa, Ojiabo Ukoha, Ogwo E. Ogwo
  • Cogent Business & Management, May 2016, Taylor & Francis
  • DOI: 10.1080/23311975.2016.1179613

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http://dx.doi.org/10.1080/23311975.2016.1179613

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