Can online service recovery interventions benignly alter customers’ negative review evaluations? Evidence from the hotel industry

Sreejesh S, Anusree M.R, Abhilash Ponnam
  • Journal of Hospitality Marketing & Management, November 2018, Taylor & Francis
  • DOI: 10.1080/19368623.2019.1544958

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The following have contributed to this page: Dr sreejesh s and Dr Abhilash Ponnam