The Impact of Intercultural Communication Competence on Service Quality and Customer Satisfaction

  • Ali Ihtiyar, Fauziah S. Ahmad
  • Services Marketing Quarterly, April 2015, Taylor & Francis
  • DOI: 10.1080/15332969.2015.1014238

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http://dx.doi.org/10.1080/15332969.2015.1014238

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