Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel

  • Catherine Prentice, Brian E. M. King
  • Services Marketing Quarterly, January 2012, Taylor & Francis
  • DOI: 10.1080/15332969.2012.633426

Emotional Intelligence Amongst Frontline Service Personnel

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http://dx.doi.org/10.1080/15332969.2012.633426

The following have contributed to this page: Catherine Prentice and Professor Brian Edward Melville King