The Personal Costs of Organizational Change: A Qualitative Study

What is it about?

When organizational change is stressful, in terms of the processes and/or outcomes, it has negative consequences for the wellbeing of the participants, at managerial or employee level. Interviews in a public healthcare provider in New Zealand revealed that the psychological costs of stressful change were borne by staff on emotional, physiological, behavioural and cognitive levels. The outcomes for the organization are reduced productivity, a negative climate and resistance to change.

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