An integrated approach between Lean and customer feedback tools: An empirical study in the public sector

Laura Di Pietro, Roberta Guglielmetti Mugion, Maria Francesca Renzi
  • Total Quality Management & Business Excellence, August 2013, Taylor & Francis
  • DOI: 10.1080/14783363.2013.791106

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http://dx.doi.org/10.1080/14783363.2013.791106

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