All Stories

  1. Exploring volunteers’ role in healthcare service ecosystems: value co-creation, self-adjustment and re-humanisation

    Article • Journal of Service Management, June 2024, Emerald

    Dr Laura Di Pietro

  2. A systematic literature review on transformative practices and well-being outcomes in healthcare service

    Article • Journal of Service Theory and Practice, February 2024, Emerald

    Dr Laura Di Pietro

  3. Agenda 2030 and COVID-19: A Young Consumer’s Perception of Sustainable Consumption

    Article • Sustainability, November 2022, MDPI AG

    Dr Laura Di Pietro

  4. Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review

    Article • Journal of Service Theory and Practice, June 2021, Emerald

    Dr Laura Di Pietro

  5. Promoting the propensity for blood donation through the understanding of its determinants

    Article • BMC Health Services Research, February 2021, Springer Science + Business Media

    Dr Laura Di Pietro

  6. Gamification and service quality in bike sharing: an empirical study in Italy

    Article • The TQM Journal, December 2020, Emerald

    Dr Laura Di Pietro

  7. The “service excellence chain”: an empirical investigation in the healthcare field

    Article • The TQM Journal, March 2020, Emerald

    Dr Laura Di Pietro

  8. Understanding the antecedents of car sharing usage: an empirical study in Italy

    Article • International Journal of Quality and Service Sciences, December 2019, Emerald

    Dr Laura Di Pietro

  9. Does the service quality of urban public transport enhance sustainable mobility?

    Article • Journal of Cleaner Production, February 2018, Elsevier

    Dr Laura Di Pietro

  10. A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania

    Article • Journal of Service Management, January 2018, Emerald

    Dr Laura Di Pietro

  11. Monitoring an airport check-in process by using Bayesian networks

    Article • Transportation Research Part A Policy and Practice, December 2017, Elsevier

    Dr Laura Di Pietro

  12. Heritage and identity: technology, values and visitor experiences

    Article • Journal of Heritage Tourism, October 2017, Taylor & Francis

    Dr Laura Di Pietro

  13. Reconciling internal and external satisfaction through probabilistic graphical models

    Article • International Journal of Quality and Service Sciences, September 2017, Emerald

    Dr Laura Di Pietro

  14. Digital Enterprise Architecture Management in Tourism – State of the Art and Future Directions

    Article • May 2017, Springer Science + Business Media

    Dr Laura Di Pietro

  15. Data-Centered Platforms in Tourism: Advantages and Challenges for Digital Enterprise Architecture

    Article • January 2017, Springer Science + Business Media

    Dr Laura Di Pietro

  16. Innovation in service ecosystems

    Article • Journal of Service Management, August 2016, Emerald

    Dr Laura Di Pietro

  17. Do satisfied employees lead to satisfied patients? An empirical study in an Italian hospital

    Article • Total Quality Management & Business Excellence, June 2016, Taylor & Francis

    Dr Laura Di Pietro

  18. The Integrated Model on Mobile Payment Acceptance (IMMPA): An empirical application to public transport

    Article • Transportation Research Part C Emerging Technologies, July 2015, Elsevier

    Dr Laura Di Pietro

  19. Cultural heritage and consumer behaviour: a survey on Italian cultural visitors

    Article • Journal of Cultural Heritage Management and Sustainable Development, May 2015, Emerald

    Professor maria francesca renzi, Dr Laura Di Pietro

  20. Reconciling internal and external performance in a holistic approach: A Bayesian network model in higher education

    Article • Expert Systems with Applications, April 2015, Elsevier

    Professor maria francesca renzi, Dr Laura Di Pietro

  21. Excellence models in the public sector. Relationships between enablers and results

    Article • International Journal of Quality and Service Sciences, March 2015, Emerald

    Professor maria francesca renzi, Dr Laura Di Pietro

  22. Social Life Cycle Assessment Application: Stakeholder Implication in the Cultural Heritage Sector

    Article • January 2015, Springer Science + Business Media

    Dr Laura Di Pietro

  23. An Audience-Centric Approach for Museums Sustainability

    Article • Sustainability, August 2014, MDPI AG

    Professor maria francesca renzi, Dr Laura Di Pietro

  24. An integrated approach between Lean and customer feedback tools: An empirical study in the public sector

    Article • Total Quality Management & Business Excellence, August 2013, Taylor & Francis

    Professor maria francesca renzi, Dr Laura Di Pietro

  25. Cultural technology district: a model for local and regional development

    Article • Current Issues in Tourism, May 2013, Taylor & Francis

    Professor maria francesca renzi, Dr Laura Di Pietro