What is it about?
How people-related factors influence quality systems
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Why is it important?
Provides a comprehensive study on how human-related factors influence quality systems
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This page is a summary of: Effects of perceived organisation support, employee engagement and organisation citizenship behaviour on quality performance, Total Quality Management & Business Excellence, October 2012, Taylor & Francis,
DOI: 10.1080/14783363.2012.728855.
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