Using a Satisfaction Index to Compare Students’ Satisfaction During and After Higher Education Service Consumption

Paulo O. Duarte, Mário B. Raposo, Helena B. Alves
  • Tertiary Education and Management, March 2012, Taylor & Francis
  • DOI: 10.1080/13583883.2011.609564

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http://dx.doi.org/10.1080/13583883.2011.609564

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