Drivers of customer satisfaction and relationship quality in system delivery projects

Matti Juhani Haverila, Miia Martinsuo, Earl Naumann
  • Journal of Strategic Marketing, December 2013, Taylor & Francis
  • DOI: 10.1080/0965254x.2013.804860

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http://dx.doi.org/10.1080/0965254x.2013.804860

The following have contributed to this page: Dr. Earl Naumann