Analysis of the role of complaint management in the context of relationship marketing

  • Leticia Suárez Álvarez, Rodolfo Vázquez Casielles, Ana María Díaz Martín
  • Journal of Marketing Management, December 2010, Taylor & Francis
  • DOI: 10.1080/02672571003719088

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http://dx.doi.org/10.1080/02672571003719088

The following have contributed to this page: ANA M. DÍAZ-MARTÍN