Job quality in the customer contact centre: conceptual foundation and scale development

Zanna van Dun, Josée Bloemer, Jörg Henseler
  • Service Industries Journal, February 2012, Taylor & Francis
  • DOI: 10.1080/02642069.2010.531120

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1080/02642069.2010.531120

The following have contributed to this page: Jörg Henseler

In partnership with: