What is it about?
The authors review the transactional, contractual, and relational governance of outsourcing arrangements along with its underlying characteristics, so companies can choose appropriate governance forms. The authors emphasize the positive effect of relational governance on the outcome of the outsourcing arrangement and illustrate their arguments through a case study.
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Why is it important?
As the world recovers from the economic slowdown, the outsourcing industry has to adapt via strategic planning and the right governance to cater to the changing business requirements and objectives.
Perspectives
Authors recommend relational governance for desired benefits with the flexibility to accommodate changes and mechanisms built in to cope with change.
Mr Sanjay Chaudhary
Delhi Technological University
Read the Original
This page is a summary of: Determinants And Impacts Of Governance Forms On Outsourcing Performance: Evidence From A Case Study, Journal of Information Technology Case and Application Research, January 2010, Taylor & Francis,
DOI: 10.1080/15228053.2010.10856176.
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