What is it about?
The aims of this study are to provide an overview of current research, develop an integrated framework, and identify research gaps. The research methodology consists of a systematic literature review (SLR) which starts with the definition of a research protocol, proceeds with searches in Web of Science and Scopus, and selects a final sample of 32 articles for analysis.
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Why is it important?
The framework identifies the main variables involved in certification maintenance, decertification and recertification, and establishes the main relationships between them. This is the first SLR conducted on these topics, which provides the first integrated framework of the research phenomena, a comprehensive list of research gaps to guide future studies, and relevant management recommendations.
Perspectives
Study results show that the research interest in certification maintenance, decertification and recertification is growing, but is still scarce. Extant research focus on certification maintenance factors, benefits, and frameworks; decertification reasons and consequences, and recertification impact on efficiency. There is a lack of consensus on these topics, but the data extracted from the literature is used to develop a theoretical framework of what companies do in the post-certification period.
Carlos JF Cândido
Universidade do Algarve
Read the Original
This page is a summary of: ISO 9001 maintenance, decertification and recertification: a systematic literature review, Total Quality Management & Business Excellence, April 2023, Taylor & Francis,
DOI: 10.1080/14783363.2023.2203379.
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