What is it about?
It is about importance of emotional intelligence underpinned by examples of one of the largest service industries, tourism and hospitality.
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Why is it important?
This book is relevant for students, academics and industry and it covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence. The book contains exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions.
Perspectives
The book is a wonderful addition which covers theoretical and conceptual issues in relation to emotional intelligence.
Dr Yana Wengel
Hainan University
Read the Original
This page is a summary of: Emotional intelligence in tourism and hospitality, Anatolia, August 2019, Taylor & Francis,
DOI: 10.1080/13032917.2019.1655322.
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