What is it about?
Employees assess uncivil experiences in different ways, but what predicts how targeted employees make meaning of rude encounters? We examine perceived personality similarity as an explanatory factor. Based on data from two studies, we find that employees assess uncivil events more negatively when they perceive personality dissimilarity with coworkers perpetrating the mistreatment.
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Why is it important?
The results of this paper suggest that managing personality diversity could help address the occurrence and interpretations of workplace incivility. In particular, we provide recommendations for heightening perspective taking and information elaboration in organizational settings.
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This page is a summary of: Target Meaning-Making of Workplace Incivility Based on Perceived Personality Similarity with Perpetrators, The Journal of Psychology, October 2018, Taylor & Francis, DOI: 10.1080/00223980.2018.1481819.
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