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Developed in the context of a study introducing customer stewardship control (CSC) to the marketing field and examining how CSC operates in conjunction with an organization's agency control system, the Agency Control Scales (Schepers et al., 2012) assess employee perception of three dimensions of an organization's agency control: goal setting, monitoring, and contingent reward.

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This page is a summary of: Agency Control Scales, January 2012, American Psychological Association (APA), DOI: 10.1037/t40615-000.
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