Comparing customer satisfaction across industries and countries

Michael D Johnson, Andreas Herrmann, Anders Gustafsson
  • Journal of Economic Psychology, December 2002, Elsevier
  • DOI: 10.1016/s0167-4870(02)00137-x

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http://dx.doi.org/10.1016/s0167-4870(02)00137-x

The following have contributed to this page: Anders Gustafsson and Professor Anders Gustafsson