Solutions for customer complaints about offshoring and outsourcing services

  • Earl D. Honeycutt Jr., Vincent P. Magnini, Shawn T. Thelen
  • Business Horizons, January 2012, Elsevier
  • DOI: 10.1016/j.bushor.2011.09.001

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http://dx.doi.org/10.1016/j.bushor.2011.09.001

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