How online communities manage conflict, build cohesion and create identities
What is it about?
We use the context of vegetarians to illustrate that "labels" (how these groups refer to themselves or are referred to by others, including marketers) matters a lot because these labels are linked to actual practices and power in the marketplace.
Why is it important?
Online communities are important places for these consumers to discuss who they are and what they do. Labels allow these communities to police behaviors, distinguish themselves from other consumers, organize themselves and acknowledge changes in the practice or the community. Marketers need to understand which labels to use to communicate with these consumers and need to recognize the evolution of practices such as vegetarianism.
The following have contributed to this page: Dr. Ulrike Gretzel
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