All Stories

  1. Student Retention at a Higher Educational Institution: A Comparison Between Evaded and Nonevaded Groups Using Partial Least Square

    Article • Journal of College Student Retention Research Theory & Practice, May 2020, SAGE Publications

    Dr Fernando De Rosa

  2. MATURIDADE EM GESTÃO AMBIENTAL: REVISITANDO AS MELHORES PRÁTICAS

    Article • REAd Revista Eletrônica de Administração (Porto Alegre), August 2017, FapUNIFESP (SciELO)

    Dr Fernando De Rosa

  3. Consumer environmental concern: the imbalance between values, attitudes and behaviour - a survey in Central Brazil

    Article • International Journal of Environment and Sustainable Development, January 2017, Inderscience Publishers

    Dr Fernando De Rosa

  4. Customer reactions to service failure and recovery in the banking industry: the influence of switching costs

    Article • Journal of Services Marketing, October 2013, Emerald

    Dr Fernando De Rosa

  5. The different roles of switching costs on the satisfaction‐loyalty relationship

    Article • The International Journal of Bank Marketing, October 2009, Emerald

    Dr Fernando De Rosa

  6. Cross-selling through database marketing: a mixed data factor analyzer for data augmentation and prediction

    Article • International Journal of Research in Marketing, March 2003, Elsevier

    Dr Fernando De Rosa

  7. Assessing the Service-Profit Chain

    Article • Marketing Science, August 2002, INFORMS

    Dr Fernando De Rosa

  8. Electronic delivery channels and customer satisfaction, retention and profitability in banks

    Article • Universidade de Sao Paulo Sistema Integrado de Bibliotecas - SIBiUSP

    Dr Fernando De Rosa