All Stories

  1. What influences the behavior intention of movie theater customers? Comparing linear and nonlinear points of view

    Article • International Journal of Quality and Service Sciences, July 2022, Emerald

    Dr Gerson Tontini

  2. How to use spontaneous customer comments to identify nonlinear background of satisfaction with restaurant services

    Article • Benchmarking An International Journal, May 2021, Emerald

    Dr Gerson Tontini

  3. Measuring maturity of value co-creation practices and its influence on market performance

    Article • International Journal of Quality and Service Sciences, May 2021, Emerald

    Dr Gerson Tontini

  4. Maturity of lean practices in Brazilian manufacturing companies

    Article • Total Quality Management & Business Excellence, September 2019, Taylor & Francis

    Graziela dos Santos Bento, Dr Gerson Tontini

  5. Nonlinear antecedents of visitors’ satisfaction with the oktoberfest in Brazil

    Article • Total Quality Management & Business Excellence, August 2018, Taylor & Francis

    Dr Gerson Tontini, Mr. Paulo Roberto Vieira de Oliveira

  6. Instrument to measure lean manufacturing maturity

    Article • Total Quality Management & Business Excellence, June 2018, Taylor & Francis

    Dr Gerson Tontini, Graziela dos Santos Bento

  7. Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)

    Article • Asia Pacific Journal of Marketing and Logistics, November 2017, Emerald

    Dr Gerson Tontini

  8. Maturity model of procurement and supply management in small and medium-size enterprises

    Article • International Journal of Quality and Service Sciences, September 2016, Emerald

    Dr Gerson Tontini

  9. Nonlinear impact of online retail characteristics on customer satisfaction and loyalty

    Article • International Journal of Quality and Service Sciences, June 2015, Emerald

    Dr Gerson Tontini

  10. Identifying which incremental innovations offer in products and services

    Article • International Journal of Quality & Reliability Management, December 2013, Emerald

    Dr Gerson Tontini