Current affiliation: Institute of Management Technology GhaziabadSubject speciality: Business & ManagementPrimary location: India
Published in:Journal of Marketing for HIGHER EDUCATIONPublication date:2013-07-01
Published in:Journal of Services MarketingPublication date:2015-02-09
Employees are the driving force of a service industry...engaged employees are the reasons for exceptional service and delighted customers. Leaders ...
Published in:Quality in Higher EducationPublication date:2005-01-01
Published in:Global Business ReviewPublication date:2016-08-01
The paper explores the drivers of employee engagement especially
the influence of leadership style. The study is based on the data collected from 3...
Published in:Journal of Service Theory and PracticePublication date:2017-01-09
The paper explores the roles of leadership style and employee engagement as drivers of service orientation.We examined three models of influence on...