All Stories

  1. Engage more and burnout less through love! Examining the mechanism of hotel department managers’ brand love and health
  2. Mindfulness and chit-chat: Unlocking engagement and quiet quitting in the workplace
  3. Flying on a Magic Carpet: A Storytelling Perspective with IT Mindfulness in Dubai’s Air Taxi Tours
  4. Defensive Silence Is Not Golden in Workplace Bullying: Building Hotel Employee Resilience From a Transactional Theory Perspective
  5. AI-assisted cross-cultural training for hotel newcomers: An IT mindfulness-driven perspective on building cultural intelligence and career development confidence
  6. Employees as Early Adopters of Robotic Technology: A Self-Identity Approach With Service Improvisation-Generated Outcomes
  7. Similarity-attraction theory perspective on service employees and service robots’ interactions
  8. A Living Room on Wheels! Mechanisms Behind Customers’ Perceived Fun of Self-Driving Cars
  9. Robots vs. human employees’ influence on restaurant brand relationship building: An integration of role theory and stereotype theory
  10. Mindfulness in Tourist Experiences and Behaviors
  11. How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model
  12. Robot anthropomorphism at luxury hotels: a dual-congruity mechanism with luxury and task under anxiety
  13. Conversational AI chatbots as counselors for hospitality employees
  14. Event attendees’ crafting behaviors for AI-powered autonomous driving at events: A monitor and acceptance theory perspective
  15. Taste a Cup of Community Resilience: A Case of Coffee Leisure Farms in the Cordillera Administrative Region in the Philippines
  16. Mindfulness and Mental Health Research in Hospitality and Tourism Education and the Workplace
  17. Healing experiences at resort hotels (HERH): Conceptualization and scale development
  18. An AI Approach to Support Student Mental Health: Case of Developing an AI-Powered Web-Platform with Nature-Based Mindfulness
  19. Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory
  20. Stronger family ties vs. less social contact: Use intention of autonomous vehicles in family tourism
  21. AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings
  22. Using YouTube meditation videos to boost mindfulness and occupational health
  23. Online Hosts’ Storytelling Strategies: A Narrative Analysis of Mindfulness-Themed Airbnb Online Experiences
  24. Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective
  25. Memory impressions in slow tourism: Intrapersonal and interpersonal authenticity as antecedents
  26. Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development
  27. The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise
  28. Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants
  29. Artificial intelligence-assisted mindfulness in tourism, hospitality, and events
  30. AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts
  31. Religious beliefs and food waste prevention practices: mechanisms of divine and environmental awareness
  32. Formation of hotel employees’ service innovation performance: Mechanism of thriving at work and change-oriented organizational citizenship behavior
  33. Hotel general managers' brand love: A thematic analysis with general managers in the U.S.
  34. Well-Being and Performance in the Hotel Industry: A Multilevel Perspective
  35. Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels
  36. Memorable dining experiences with five senses: Conceptualization and scale development
  37. Food choice motives and dining-out leftover prevention behavior: Integrated perspectives of planned behavior and norm activation
  38. When proactive employees meet the autonomy of work—A moderated mediation model based on agency theory and job characteristics theory
  39. Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants
  40. Pipeline speed of chain-branded hotels in the U.S.: A competitive dynamics perspective
  41. A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory
  42. Perceived luxurious values and pay a price premium for Michelin-starred restaurants: A sequential mediation model with self-expansion and customer gratitude
  43. Clarifying the multi-order multidimensional structure of organizational citizenship behavior: A cross-cultural validation
  44. A hotel stay for a respite from work? Examining recovery experience, rumination and well-being among hotel and bed-and-breakfast guests
  45. Booth Attractiveness: Scale Development and Model Testing from a Mental Budgeting Perspective
  46. Would Travel Experiences or Possessions Make People Happier?
  47. Government and social trust vs. hotel response efficacy: A protection motivation perspective on hotel stay intention during the COVID-19 pandemic
  48. Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance
  49. Serve perfectly, being happier: A perfectionistic perspective on customer-driven hotel employee citizenship behavior and well-being
  50. Cash, credit card, or mobile? Examining customer payment preferences at chain restaurants in Taiwan
  51. Healthy food exposition attendees’ purchasing strategies: a mental budgeting perspective
  52. Travel for mindfulness through Zen retreat experience: A case study at Donghua Zen Temple
  53. The impact of religiosity on political skill: evidence from Muslim hotel employees in Turkey
  54. Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior
  55. Hotel employees’ fun climate at work: Effects on work-family conflict and employee deep acting through a collectivistic perspective
  56. Love spillover from a hotel sub-brand to its corporate brand: An associative network theory perspective
  57. Decisional Factors Driving Household Food Waste Prevention: Evidence from Taiwanese Families
  58. Memorable Boat Show Experiences: Examining the Mechanisms of Value and Mianzi from the Perspective of High-end Chinese Attendees
  59. Hotel Restaurant Service Employees’ Sources of Positive and Negative Emotions
  60. Gratifications of travel photo sharing (GTPS) on social media: Scale development and cross-cultural validation
  61. Perceptions of Travel Importance, Benefits, and Constraints in Predicting Travel Behavior: A Cross-Cultural Comparison of Leisure Travel
  62. Work-Family Conflict and Psychological Well-Being of Tour Leaders: The Moderating Effect of Leisure Coping Styles
  63. Festival gamification: Conceptualization and scale development
  64. Hotel internal branding: A participatory action study with a case hotel
  65. Service employee dress: Effects on employee-customer interactions and customer-brand relationship at full-service restaurants
  66. A case study for student leadership development: A goal setting perspective
  67. Festival attachment: antecedents and effects on place attachment and place loyalty
  68. Destination Fascination and Destination Loyalty: Subjective Well-Being and Destination Attachment as Mediators
  69. Validating Novelty-Driven Serious Leisure at Aboriginal-Themed Museums
  70. Employee brand love and love behaviors: Perspectives of social exchange and rational choice
  71. The formation of sub-brand love and corporate brand love in hotel brand portfolios
  72. The Role of Guanxi in Chinese Tourists' Destination Loyalty
  73. Face Gain and Face Loss in Restaurant Consumers’ Brand Advocate Behaviors
  74. Sustainability indicators for festival tourism: A multi-stakeholder perspective
  75. Service Experiences at Luxury Hotels: Business Tourists’ Perspectives
  76. Leisure-work preference and hotel employees’ perceived subjective well-being
  77. Generation Y’s revisit intention and price premium for lifestyle hotels: brand love as the mediator
  78. Destination fascination: Conceptualization and scale development
  79. The Impact of Travel Brochures on Perceptions of Authenticity at Aboriginal Tourist Sites
  80. Antecedents and Outcomes of Lifestyle Hotel Brand Attachment and Love: The case of Gen Y
  81. Feeling better when buying more? Harmonious passion and obsessive passion in online food group buying
  82. Experiential value in branding food tourism
  83. Hotel brand portfolio strategy
  84. Coping Strategy in Hospitality Internships: A Mixed Method Approach
  85. Hotel Internal Branding: A Case of Tempus Hotel Taichung
  86. Interpersonal Trust, Organizational Culture, and Turnover Intention in Hotels: A Cross-Level Perspective
  87. Segmenting Taiwanese tourists to China by ethnic identity and generation
  88. Relationship between self-congruity and destination loyalty: Differences between first-time and repeat visitors
  89. From Destination Image to Destination Loyalty: Evidence From Recreation Farms in Taiwan