All Stories

  1. Determinants of religious tourists’ social media usage behaviour
  2. Building customer citizenship behaviour through mobile application quality: the mediating role of flow experience and customer engagement
  3. Situational Analysis of Hotels’ Social Media: The Sample of Five Destinations in Europe
  4. The Use of Mobile Applications for Travel Booking: Impacts of Application Quality and Brand Trust
  5. Big data use in determining competitive position: The case of theme parks in Hong Kong
  6. How to create flow experience during travel: The role of destination attributes
  7. Hotel customer segmentation according to eco-service quality perception: the case of Russian tourists
  8. Social media usage behaviours of religious tourists: The cases of the Vatican, Mecca, and Jerusalem
  9. A quality measurement proposal for corporate social network sites: the case of hotel Facebook page
  10. How does perceived crowding moderate tourist shopping experience and satisfaction relationship?
  11. Perceived value and its impact on travel outcomes in youth tourism
  12. Flow, satisfaction and storytelling: a causal relationship? Evidence from scuba diving in Turkey
  13. Destinasyon Pazarlama Organizasyonlarının Sosyal Medya Performansının Kıyaslanması
  14. Does perceived risk really matter in travel behaviour?
  15. Mass tourism underwater: a segmentation approach to motivations of scuba diving holiday tourists
  16. Customer Loyalty Towards Travel Agency Websites: The Role of Trust and Hedonic Value
  17. The effects of mood and personality type on service quality perception and customer satisfaction
  18. The inclusion of competitor information in the three-factor theory of customer satisfaction
  19. Do tourists have different motivations for online travel purchasing? A segmentation of the Russian market
  20. Examining the relationship between tourist motivation and satisfaction by two competing methods
  21. Exploring religious tourist experiences in Jerusalem: The intersection of Abrahamic religions
  22. Destination Evaluations of Rock Climbing Tourists: The Case of Geyikbayırı, Antalya
  23. Analysis of destination competitiveness by IPA and IPCA methods: The case of Costa Brava, Spain against Antalya, Turkey
  24. A motivation-based segmentation of holiday tourists participating in white-water rafting
  25. An investigation of the domestic and foreign tourists’ museum visit experiences
  26. Assessing daily tour service quality: A proposal for a DAILYSERV scale
  27. Web Sitesi Hizmet Kalitesinin Müşteri Memnuniyetine Etkisi
  28. Classifying Daily Tour Service Attributes by Three-Factor Theory of Customer Satisfaction
  29. Analysis of congress destinations' competitiveness using importance performance competitor analysis
  30. Identification of hotel attributes for senior tourists by using Vavra’s importance grid
  31. Cross-national investigation of shopping satisfaction antecedents
  32. Assessing Recreational Activities’ Service Quality in Hotels: An Examination of Animation and Spa & Wellness Services
  33. Push or pull? Identifying rock climbing tourists' motivations
  34. Motivation-based Segmentation of Cruise Tourists: A Case Study on International Cruise Tourists Visiting Kuşadasi, Turkey
  35. Destination attribute effects on rock climbing tourist satisfaction: an Asymmetric Impact-Performance Analysis
  36. Tourist shopping: The relationships among shopping attributes, shopping value, and behavioral intention
  37. Motivations of the Russian and German tourists visiting pilgrimage site of Saint Nicholas Church
  38. The Main and Interaction Effects of Package Tour Dimensions on the Russian Tourists’ Satisfaction
  39. Impact of Group Package Tour Dimensions on Customer Satisfaction (an ANNs Application)
  40. Importance Performance Competitor Analysis (IPCA): A study of hospitality companies
  41. Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques
  42. Ürün Özelliklerinin Performansı ile Müşteri Memnuniyeti Arasındaki Doğrusal ve Doğrusal Olmayan İlişkinin Karşılaştırılması
  43. Does the importance of hotel attributes differ for senior tourists?
  44. Symmetric and asymmetric influences of service attributes: the case of fitness clubs
  45. Yaşlı Turistlerin Otel İşletmelerinde Önem Verdiği Ürün ve Hizmetler: Alman, İngiliz ve Hollandalı Turistlere Yönelik Bir Karşılaştırma
  46. Penalty–Reward-Contrast Analysis: a review of its application in customer satisfaction research
  47. Framing and involvement effects on consumers’ brand choice
  48. The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction
  49. The effect of environmental concern and scepticism on green purchase behaviour
  50. The Classification of Extranet Attributes in Terms of Their Asymmetric Influences on Overall User Satisfaction
  51. The effect of personality traits on private brand consumer tendencies
  52. Classification of the destination attributes in the content of competitiveness (by revised importance-performance analysis)
  53. Guest editorial
  54. How Far does Overall Service Quality of a Destination Affect Customers' Post-Purchase Behaviours?
  55. Clustering Consumers According to Their Environmental Concerns and Scepticisms
  56. Relationships of the Tangible and Intangible Elements of Tourism Products with Overall Customer Satisfaction
  57. Clustering Consumers According to Their Environmental Concerns and Scepticisms
  58. Measurement of the Destination Evaluation Supporting Factors and their Effects on Behavioral Intention of Visitors: Antalya Region of Turkey
  59. Leisure Constraints and the Pursuit of Adventure Activities in Turkey