All Stories

  1. Gen Y-ers’ brand loyalty drivers in emerging devices
  2. The role of corporate image and switching barriers in the service evaluation process
  3. The role of service fairness in the service quality – relationship quality – customer loyalty chain
  4. Sport sponsorship as business to business service
  5. Relationship quality in sports: a study in football teams and fitness centres
  6. Relationship quality: a critical literature review and research agenda
  7. Antecedents and consequences of relationship quality in athletic services
  8. The relationship Between Customer Satisfaction and the Demographic Profile of participants in the Exercise Programs of Health and Fitness Clubs for municipal Youth and Sport organizations
  9. Relationship Quality in Services
  10. Corporate Social Responsibility (CSR) as a People Caring Concept