All Stories

  1. Editorial Column—Toward Ten Years of Service Science

    Article • Service Science, December 2017, INFORMS

    Paul P Maglio

  2. Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems

    Article • Service Science, March 2017, INFORMS

    Paul P Maglio

  3. FORCES

    Article • September 2016, ACM (Association for Computing Machinery)

    Paul P Maglio

  4. Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices

    Article • Industrial Marketing Management, April 2016, Elsevier

    Paul P Maglio

  5. Introduction—In Search of a New Alignment in Service Research: A Unique Dual-Journal Special Section

    Article • Service Science, March 2016, INFORMS

    Paul P Maglio

  6. Editorial Column—Service Scienceis Growing Up

    Article • Service Science, March 2016, INFORMS

    Paul P Maglio

  7. Introduction to the Service Science Minitrack

    Article • January 2016, Institute of Electrical & Electronics Engineers (IEEE)

    Paul P Maglio

  8. Editorial Column—Metaphors of Service and the Framing of Service Science

    Article • Service Science, December 2015, INFORMS

    Paul P Maglio

  9. Appreciation to Referees, 2015

    Article • Service Science, December 2015, INFORMS

    Paul P Maglio

  10. Editorial—Smart Service Systems, Human-Centered Service Systems, and the Mission ofService Science

    Article • Service Science, June 2015, INFORMS

    Paul P Maglio

  11. Service Spotlights

    Article • Service Science, June 2015, INFORMS

    Paul P Maglio

  12. Introduction to Service Science Minitrack

    Article • January 2015, Institute of Electrical & Electronics Engineers (IEEE)

    Paul P Maglio

  13. Call for Papers—In Search of a New Alignment in Service Research:An Unprecedented, Dual-Journal Call For Papers

    Article • Service Science, December 2014, INFORMS

    Paul P Maglio

  14. Editorial Column—On Methods, Disciplines, and Applications

    Article • Service Science, December 2014, INFORMS

    Paul P Maglio

  15. Appreciation to Referees, 2014

    Article • Service Science, December 2014, INFORMS

    Paul P Maglio

  16. Spatial Metaphors of Web Use

    Article • Spatial Cognition and Computation, September 2014, Taylor & Francis

    Paul P Maglio

  17. Service Science: Toward Systematic Service System Innovation

    Article • September 2014, INFORMS

    Dr Christoph F Breidbach, Paul P Maglio

  18. Symbols in Value Co-creation

    Article • Marketing Theory, May 2014, SAGE Publications

    Dr Yuri Seo, Siegfried Centennial Chair of Marketing and Supply Chain Stephen L Vargo, Paul P Maglio

  19. Editorial Column—Smart Service Systems

    Article • Service Science, March 2014, INFORMS

    Paul P Maglio

  20. Introduction to Service Science, Management, and Engineering (SSME) Minitrack

    Article • January 2014, Institute of Electrical & Electronics Engineers (IEEE)

    Paul P Maglio

  21. Appreciation to Referees, 2013

    Article • Service Science, December 2013, INFORMS

    Paul P Maglio

  22. Editorial Column—An Open Letter to Reviewers

    Article • Service Science, December 2013, INFORMS

    Paul P Maglio

  23. A service science perspective on business model innovation

    Article • Industrial Marketing Management, July 2013, Elsevier

    Paul P Maglio

  24. Editorial—Service Science2.0

    Article • Service Science, June 2013, INFORMS

    Paul P Maglio

  25. Introduction to Service Science, Management, and Engineering (SSME) Minitrack

    Article • January 2013, Institute of Electrical & Electronics Engineers (IEEE)

    Paul P Maglio

  26. Taming Information Technology

    Article • August 2012, Oxford University Press (OUP)

    Paul P Maglio

  27. Introduction to Service Science Management and Engineering Minitrack

    Article • January 2012, Institute of Electrical & Electronics Engineers (IEEE)

    Paul P Maglio

  28. Editorial Column—Modeling Complex Service Systems

    Article • Service Science, December 2011, INFORMS

    Paul P Maglio

  29. When Are Calories Like Furniture? Modeling Service Systems to Improve Health

    Article • March 2011, Institute of Electrical & Electronics Engineers (IEEE)

    Paul P Maglio

  30. Collaboration in system administration

    Article • Communications of the ACM, January 2011, ACM (Association for Computing Machinery)

    Paul P Maglio

  31. Collaboration in System Administration

    Article • Queue, December 2010, ACM (Association for Computing Machinery)

    Paul P Maglio

  32. A Service Perspective on IBM’s Brand

    Article • Marketing Review St Gallen, December 2010, Springer Science + Business Media

    Paul P Maglio

  33. Handbook of Service Science

    Article • January 2010

    Paul P Maglio

  34. Introduction

    Article • January 2010, Springer Science + Business Media

    Paul P Maglio

  35. Service systems, service scientists, SSME, and innovation

    Article • Communications of the ACM, July 2006, ACM (Association for Computing Machinery)

    Paul P Maglio

  36. Schema blending and stable structure in online social systems

    Article • International Journal of Web Based Communities, January 2006, Inderscience Publishers

    Paul P Maglio

  37. Error Messages

    Article • Queue, November 2004, ACM (Association for Computing Machinery)

    Paul P Maglio

  38. Modeling business representational activity online: A case study of a customer-centered business

    Article • Knowledge-Based Systems, January 2004, Elsevier

    Paul P Maglio

  39. Attentive agents

    Article • Communications of the ACM, March 2003, ACM (Association for Computing Machinery)

    Paul P Maglio

  40. The Conceptual Structure of Information Space

    Article • January 2003, Springer Science + Business Media

    Paul P Maglio

  41. Supporting notable information in office work

    Article • January 2003, ACM (Association for Computing Machinery)

    Paul P Maglio

  42. Modeling Multitasking Users

    Article • January 2003, Springer Science + Business Media

    Paul P Maglio

  43. Supporting notable information in office work

    Article • January 2003, ACM (Association for Computing Machinery)

    Paul P Maglio

  44. GAS: Group Adaptive System

    Article • January 2002, Springer Science + Business Media

    Paul P Maglio

  45. A robust algorithm for reading detection

    Article • January 2001, ACM (Association for Computing Machinery)

    Paul P Maglio

  46. When buying on-line, does price really matter?

    Article • January 2001, ACM (Association for Computing Machinery)

    Paul P Maglio

  47. When buying on-line, does price really matter?

    Article • January 2001, ACM (Association for Computing Machinery)

    Paul P Maglio

  48. Intermediaries personalize information streams

    Article • Communications of the ACM, August 2000, ACM (Association for Computing Machinery)

    Paul P Maglio

  49. Tradeoffs in displaying peripheral information

    Article • January 2000, ACM (Association for Computing Machinery)

    Paul P Maglio

  50. The Conceptual Structure of Information Space

    Article • January 1999, Springer Science + Business Media

    Paul P Maglio

  51. User-centered push for timely information delivery

    Article • Computer Networks and ISDN Systems, April 1998, Elsevier

    Paul P Maglio

  52. Beyond embodiment: Cognition as interactive skill

    Article • Behavioral and Brain Sciences, December 1997, Cambridge University Press

    Paul P Maglio

  53. How to Build Modeling Agents to Support Web Searchers

    Article • January 1997, Springer Science + Business Media

    Paul P Maglio

  54. How to personalize the Web

    Article • January 1997, ACM (Association for Computing Machinery)

    Paul P Maglio

  55. On Distinguishing Epistemic from Pragmatic Action

    Article • Cognitive Science, October 1994, Wiley

    Paul P Maglio

  56. Reaction and Reflection in Tetris

    Article • January 1992, Elsevier

    Paul P Maglio

  57. value shareholder value

    Article • Nature

    Paul P Maglio

  58. The new scientific study of service

    Article • Edward Elgar Publishing

    Paul P Maglio

  59. Service Science: Toward a Smarter Planet

    Article • Wiley

    Paul P Maglio

  60. Mnemonic and Perceptual Sources for the Benefits of Epistemic Actions

    Article • American Psychological Association (APA)

    Paul P Maglio

  61. Distributed Cognition and Joint Activity in Computer System Administration

    Article • Springer Science + Business Media

    Paul P Maglio