Dr Fernando De Rosa
Professor, Business & Management
MATURIDADE EM GESTÃO AMBIENTAL: REVISITANDO AS MELHORES PRÁTICAS
REAd Revista Eletrônica de Administração (Porto Alegre)
Consumer environmental concern: the imbalance between values, attitudes and behaviour -...
International Journal of Environment and Sustainable Development
Customer reactions to service failure and recovery in the banking industry: the influen...
Journal of Services Marketing
The different roles of switching costs on the satisfaction‐loyalty relationship
The International Journal of Bank Marketing
Cross-selling through database marketing: a mixed data factor analyzer for data augment...
International Journal of Research in Marketing
Assessing the Service-Profit Chain
Electronic delivery channels and customer satisfaction, retention and profitability in ...