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  1. The Library as a Hospitable Place: Hospitality and Welcoming Volunteers

    Article • The Library Quarterly, April 2025, University of Chicago Press

    Senior lecturer Erwin Losekoot

  2. Scenario planning and tourism futures: Theory building, methodologies and case studies

    Article • Tourism Planning & Development, February 2025, Taylor & Francis

    Senior lecturer Erwin Losekoot

  3. Research in Hospitality Management 15th anniversary

    Article • Research in Hospitality Management, January 2025, Taylor & Francis

    Senior lecturer Erwin Losekoot

  4. The future of higher education in the age of GenAI — are we all doomed?

    Article • Research in Hospitality Management, January 2025, Taylor & Francis

    Senior lecturer Erwin Losekoot

  5. Preparing tourism, hospitality and events graduates to be industry ready: extending the three-factor model of authentic learning

    Article • Studies in Higher Education, November 2024, Taylor & Francis

    Dr Martin Robertson, Senior lecturer Erwin Losekoot

  6. Commercial friendships in pubs: Defining the quality, levels, and process

    Article • International Journal of Hospitality Management, October 2024, Elsevier

    Senior lecturer Erwin Losekoot

  7. Gen Z talent management: Hospitality industry insights

    Article • Journal of Human Resources in Hospitality & Tourism, September 2024, Taylor & Francis

    Senior lecturer Erwin Losekoot

  8. Welcoming volunteers: A case study on supporting hospitable behaviours in hospitals

    Article • Hospitality & Society, September 2024, Intellect

    Senior lecturer Erwin Losekoot

  9. 2 The Airport Experience

    Article • December 2023, Channel View Publications, Ltd.

    Senior lecturer Erwin Losekoot

  10. Editorial

    Article • Research in Hospitality Management, November 2023, Taylor & Francis

    Senior lecturer Erwin Losekoot

  11. Editorial

    Article • Research in Hospitality Management, June 2023, Taylor & Francis

    Senior lecturer Erwin Losekoot

  12. Design thinking in hospitality education: Lessons learned and future opportunities

    Article • Journal of Hospitality Leisure Sport & Tourism Education, June 2023, Elsevier

    Senior lecturer Erwin Losekoot

  13. The role of volunteers in creating hospitality: Insights from museums

    Article • Journal of Hospitality and Tourism Management, March 2023, Elsevier

    Senior lecturer Erwin Losekoot

  14. Editorial

    Article • Research in Hospitality Management, September 2022, Taylor & Francis

    Senior lecturer Erwin Losekoot

  15. Hospitality Servicescape

    Article • August 2022, Edward Elgar Publishing

    Senior lecturer Erwin Losekoot

  16. Editorial

    Article • Research in Hospitality Management, May 2022, Taylor & Francis

    Senior lecturer Erwin Losekoot

  17. Editorial

    Article • Research in Hospitality Management, January 2022, Taylor & Francis

    Senior lecturer Erwin Losekoot

  18. Editorial

    Article • Research in Hospitality Management, September 2021, Taylor & Francis

    Senior lecturer Erwin Losekoot

  19. Editorial

    Article • Research in Hospitality Management, May 2021, Taylor & Francis

    Senior lecturer Erwin Losekoot

  20. How do employees really feel about team building? An exploratory netnographic investigation

    Article • Research in Hospitality Management, May 2021, Taylor & Francis

    Senior lecturer Erwin Losekoot

  21. Editorial

    Article • Research in Hospitality Management, May 2020, Taylor & Francis

    Senior lecturer Erwin Losekoot

  22. Dr Bill Rowson (1953–2020)

    Article • Research in Hospitality Management, May 2020, Taylor & Francis

    Senior lecturer Erwin Losekoot

  23. Editorial

    Article • Research in Hospitality Management, January 2020, Taylor & Francis

    Senior lecturer Erwin Losekoot

  24. Exploring the key components of a contemporary hospitality servicescape: Architecture, theology and community

    Article • Research in Hospitality Management, January 2020, Taylor & Francis

    Senior lecturer Erwin Losekoot

  25. What is the future of foreign food experiences?

    Article • Research in Hospitality Management, September 2019, Taylor & Francis

    Senior lecturer Erwin Losekoot

  26. Editorial

    Article • Research in Hospitality Management, September 2019, Taylor & Francis

    Senior lecturer Erwin Losekoot

  27. Editorial

    Article • Research in Hospitality Management, July 2019, Taylor & Francis

    Senior lecturer Erwin Losekoot

  28. What do hospitality students learn from internships?

    Article • Research in Hospitality Management, June 2018, Taylor & Francis

    Senior lecturer Erwin Losekoot

  29. Retirement villages: Hospitals or hospitality operations – Management attributes and traits

    Article • Journal of Hospitality and Tourism Management, March 2018, Elsevier

    Senior lecturer Erwin Losekoot

  30. Low-Cost Carriers in Oceania, Pacific: Challenges and opportunities

    Article • Journal of Air Transport Management, October 2017, Elsevier

    Senior lecturer Erwin Losekoot

  31. Hospitality in hospitals: The importance of caring about the patient

    Article • Hospitality & Society, June 2016, Intellect

    Senior lecturer Erwin Losekoot

  32. Terrorism, rugby, and hospitality: She׳ll be right

    Article • Journal of Destination Marketing & Management, December 2014, Elsevier

    Senior lecturer Erwin Losekoot

  33. Consequences of empowerment among restaurant servers

    Article • Management Decision, April 2013, Emerald

    Senior lecturer Erwin Losekoot

  34. Barriers and challenges in the application of Six Sigma in the hospitality industry

    Article • International Journal of Productivity and Performance Management, March 2013, Emerald

    Senior lecturer Erwin Losekoot

  35. Tourist Customer Service Satisfaction: An Encounter Approach20112Francis P. Noe, M. Uysal and V.P. Magnini. Tourist Customer Service Satisfaction: An Encounter Approach. Routledge, 2010. 193 pp. US$87; GB£54; €64, ISBN: 978‐0‐415‐57804‐2 (hard back) A...

    Article • Managing Service Quality, September 2011, Emerald

    Senior lecturer Erwin Losekoot

  36. How Change Does Not Happen: The Impact of Culture on a Submarine Base

    Article • Tourism and Hospitality Research, October 2008, SAGE Publications

    Senior lecturer Erwin Losekoot

  37. The application of facilities management expertise to the hotel renovation process

    Article • Facilities, July 2002, Emerald

    Senior lecturer Erwin Losekoot

  38. Out for the count: some methodological questions in ‘publications counting’ literature

    Article • International Journal of Hospitality Management, September 2001, Elsevier

    Senior lecturer Erwin Losekoot

  39. Conceptualising and operationalising the research interface between facilities management and hospitality management

    Article • Facilities, July 2001, Emerald

    Senior lecturer Erwin Losekoot

  40. An Assessment of Key Hotel Guest Contact Personnel in Handling Guest Complaints

    Article • Journal of Quality Assurance in Hospitality & Tourism, December 2000, Taylor & Francis

    Senior lecturer Erwin Losekoot