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This page is a summary of: Tourist Customer Service Satisfaction: An Encounter Approach20112Francis P. Noe, M. Uysal and V.P. Magnini. Tourist Customer Service Satisfaction: An Encounter Approach. Routledge, 2010. 193 pp. US$87; GB£54; €64, ISBN: 978‐0‐415‐57804‐2 (hard back) A..., Managing Service Quality, September 2011, Emerald,
DOI: 10.1108/09604521111159843.
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