All Stories

  1. Customer experience from a self-service system perspective

    Article • Journal of Service Management, October 2014, Emerald

    Dr Maria Åkesson, Bo Edvardsson

  2. Show you care: initiating co-creation in service recovery

    Article • Journal of Service Management, June 2014, Emerald

    Dr Yingzi Xu, Bo Edvardsson

  3. Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic

    Article • Service Science, June 2014, INFORMS

    Professor Emeritus Christian Grönroos, Bo Edvardsson

  4. Institutional logics matter when coordinating resource integration

    Article • Marketing Theory, May 2014, SAGE Publications

    Professor Michael Kleinaltenkamp, Bård Tronvoll, Bo Edvardsson

  5. Role of resource integration in adoption of medical tourism service

    Article • International Journal of Quality and Service Sciences, August 2013, Emerald

    Bo Edvardsson

  6. Exploring internal mechanisms forming customer servicescape experiences

    Article • Journal of Service Management, October 2012, Emerald

    Bo Edvardsson