All Stories

  1. Are you a trend setter or a straggler? Social drivers and customer shift toward co-creating value with self-service technologies

    Article • International Journal of Emerging Markets, November 2022, Emerald

    Badra Galdolage

  2. Customers' Technology Know-How and Error-Correction Capability in Using Self-Service Technologies

    Article • Proceedings of International Conference on Business Management, June 2022, University of Sri Jayewardenepura

    Badra Galdolage

  3. Customer Acceptance towards Self-Service Technologies: Special Reference to Commercial Banking Sector in Sri Lanka

    Article • Proceedings of International Conference on Business Management, June 2022, University of Sri Jayewardenepura

    Badra Galdolage

  4. Exploring Customers’ Co-Learning Practices in Co-Creating Value with Self-Service Technologies

    Article • Sri Lanka Journal of Marketing, May 2022, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  5. Social and Situational Influences on Customer Shift Towards Self-Service Technologies

    Article • Advances in Technology, May 2022, University of Sri Jayewardenepura

    Badra Galdolage

  6. Customers' Technology Know-How and Error-Correction Capability in using Self-Service Technologies

    Article • Vidyodaya Journal of Management, April 2022, University of Sri Jayewardenepura

    Badra Galdolage

  7. Why do People move Towards Self-Service Technologies? Insights from Banking Sector in Sri Lanka

    Article • Journal of Business and Technology, March 2022, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  8. Customer Cooperation and Organizational Support in the Adoption of Self-Service Technologies

    Article • Journal of Scientific Research and Reports, March 2022, Sciencedomain International

    Badra Galdolage

  9. Customer Capabilities and Value Co-Creation Practices in Self-service Technologies: Insights from Commercial Banks in Sri Lanka

    Article • Asian Journal of Management Studies, March 2022, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  10. Do people change their buying behavior during crises? Insights from the COVID-19 pandemic in Sri Lanka

    Article • Asian Journal of Marketing Management, January 2022, University of Sri Jayewardenepura

    Badra Galdolage

  11. Technology Playfulness and Anxiety as Motivators and Hindrances of SST Adoption: Commercial Banking Sector in Sri Lanka

    Article • Advances in Research, December 2021, Sciencedomain International

    Badra Galdolage

  12. Do Technological Service Encounters Assist or Perplex the User? Exploring the 'Information Richness' of Web-based Self-Service Technologies

    Article • October 2021, Sciencedomain International

    Badra Galdolage

  13. Customer Movement from Traditional Physical Service Encounters to Self-Service Technologies: An Approach to ‘Service Performance’ and ‘User Convenience’

    Article • October 2021, Sciencedomain International

    Badra Galdolage

  14. Personal judgements and emotional reactions towards online based SSTs

    Article • Asian Journal of Management Studies, August 2021, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  15. Value Co-Creation and Co-Destruction in Online Education during the Covid19 Pandemic: Special reference to Sri Lankan State Sector Universities

    Article • Journal of Business and Technology, August 2021, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  16. Barriers for Entering the Digital World: Exploring Customer Value Co-destruction in Self-Service Technologies

    Article • FIIB Business Review, July 2021, SAGE Publications

    Badra Galdolage

  17. Prominence of Information Richness in Accepting Online Based Self-Service Technologies

    Article • Archives of Current Research International, June 2021, Sciencedomain International

    Badra Galdolage

  18. Customer Engagement in Private Sector Healthcare: How Does it Affect Customer Loyalty

    Article • Journal of Economics Management and Trade, June 2021, Sciencedomain International

    Badra Galdolage

  19. Customer Value Co-Creation Intention, Practices and Experience in Self-Service Technologies

    Article • Journal of Scientific Research and Reports, May 2021, Sciencedomain International

    Badra Galdolage

  20. Customer Choice of Self-Service Technologies

    Article • Current Journal of Applied Science and Technology, May 2021, Sciencedomain International

    Badra Galdolage

  21. Book Review: How Creating Customer Value Makes You a Great Executive by Gautam Mahajan

    Article • Vidyodaya Journal of Management, May 2021, University of Sri Jayewardenepura

    Badra Galdolage

  22. Unrealistic Optimism, Compulsive Purchasing and Debt-Stress among Credit Card Users

    Article • Sri Lanka Journal of Marketing, March 2021, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  23. Customers' role in co-creating value with SSTs

    Article • Sri Lanka Journal of Marketing, January 2021, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  24. Impact of Television Food Advertisements on Pester Power: Parent’s Perspective on Children’s Behavior

    Article • Peradeniya Management Review, December 2020, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  25. Self-Directed learning in Self-Service technologies

    Article • Sri Lanka Journal of Management Studies, December 2020, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage

  26. A Book Review: Marketing 4.0 Moving from Traditional to Digital by Philip Kotler, Hermawan Kartajaya and Iwan Setiawan, Wiley, 2017; ISBN 978-1-119-34120-8 (cloth); ISBN 978-1-119-34106-2 (EPDF)

    Article • Sri Lanka Journal of Management Studies, December 2020, Sri Lanka Journals Online (SLJOL)

    Badra Galdolage