What is it about?
it is a qualitative study that explore customer attitudes , feelings towards self-service technologies
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Why is it important?
It is important since it fills a theoretical gap by understanding customers attitudes and feelings towards SSTs
Perspectives
Writing this paper is a great pleasure to me since it helps to understand customer viewpoints towards SSTS
Badra Galdolage
University of Sri Jayewardenepura
Read the Original
This page is a summary of: Personal Judgments and Emotional Reactions towards Online based Self-Service Technologies, Asian Journal of Management Studies, August 2021, Sri Lanka Journals Online (SLJOL),
DOI: 10.4038/ajms.v1i2.33.
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