All Stories

  1. Impact of Digital Technology on Cybercrime

    Article • January 2026, Taylor & Francis

    Dr Adrian Heng Tsai Tan

  2. Aesthetic signals in organizational space: AI-driven visual contrast analysis of coworking and open-plan offices

    Article • Journal of Management & Organization, November 2025, Cambridge University Press

    Dr Adrian Heng Tsai Tan, Dr Birgit Muskat

  3. Safety of LLM-based AI chatbots for young consumers in purchase decisions

    Article • International Journal of Advertising and Marketing to Children, May 2025, Emerald

    Dr Adrian Heng Tsai Tan

  4. Team familiarity and innovation

    Article • Human Resource Management Review, January 2022, Elsevier

    Dr Birgit Muskat, Dr Adrian Heng Tsai Tan

  5. Empathy in the service experience

    Article • Journal of Service Theory and Practice, May 2019, Emerald

    Dr Birgit Muskat, Dr Adrian Heng Tsai Tan

  6. The Role of Empathy in the Service Experience

    Article • SSRN Electronic Journal, January 2019, Elsevier

    Dr Birgit Muskat, Dr Adrian Heng Tsai Tan

  7. Gen Y hospitality students’ career path decisions

    Article • Journal of Teaching in Travel & Tourism, August 2017, Taylor & Francis

    Dr Adrian Heng Tsai Tan, Dr Birgit Muskat

  8. Student experience in higher education

    Article • International Journal of Quality and Service Sciences, June 2016, Emerald

    Dr Adrian Heng Tsai Tan, Dr Birgit Muskat