All Stories

  1. Empathy in the service experience

    Article • Journal of Service Theory and Practice, May 2019, Emerald

    Dr Birgit Muskat, Dr Adrian Heng Tsai Tan

  2. Gen Y hospitality students’ career path decisions

    Article • Journal of Teaching in Travel & Tourism, August 2017, Taylor & Francis

    Dr Adrian Heng Tsai Tan, Dr Birgit Muskat

  3. Student experience in higher education

    Article • International Journal of Quality and Service Sciences, June 2016, Emerald

    Dr Adrian Heng Tsai Tan, Dr Birgit Muskat