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This page is a summary of: A implementação de um departamento de pós-vendas em um provedor de serviços de saúde e o estreitamento dos relacionamentos com os clientes, Revista de Negócios, October 2013, Fundacao Universidade Regional de Blumenau, DOI: 10.7867/1980-4431.2013v18n3p3-20.
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