Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives

M. Wang, H. Liao, Y. Zhan, J. Shi
  • Academy of Management Journal, April 2011, The Academy of Management
  • DOI: 10.5465/amj.2011.60263093

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http://dx.doi.org/10.5465/amj.2011.60263093

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