What is it about?
This paper discussed the four major generations working in hospitality (Baby Boomers, Gen X, Millennials, Gen Z) and the importance of age diversity management.
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Why is it important?
We explained the common events each generation faces, their common values, and preferences. It helps to showcase the importance of managing diverse workforce.
Perspectives
I hope to showcase that age diversity is not just about the age cycle (young versus old) but also involves generation differences. People who grow up in the same generation face common events that shape their values and beliefs.
Cass Shum
University of Nevada, Las Vegas
Read the Original
This page is a summary of: Age diversity in hospitality, August 2023, Taylor & Francis,
DOI: 10.4324/9781003285687-9.
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