What is it about?

Experiences of burnout among mainly non-patient-facing health systems' employees was studied using a burnout survey with 67 and interviews among 23 employees. The survey results were summarized, and four interview themes were found. The interviews revealed that the COVID-19 pandemic, a high and increased workload, and volatility drive burnout. However, participants used a variety of coping strategies. The study reveals practical ways for organizational leaders to address burnout.

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Why is it important?

Previous studies about burnout focus on mainly nurses and physicians. However, this study extensively examines non-patient-facing health systems' employees' experiences with and perspectives on burnout, including how burnout is being addressed by organizational leaders.

Perspectives

This article may be helpful for leaders across all industries, not only healthcare. Additionally, non-patient-facing employees are often neglected as far as burnout is concerned in health systems. This article shows that they also suffer from burnout. Therefore, leaders should address their burnout as well. I enjoyed analyzing the survey results and interviewing a variety of health systems' employees. Their perspectives and advice helped me grow as an organizational leader. I will take their experiences into my role in industry.

Teray Johnson
Harrisburg University of Science and Technology

Read the Original

This page is a summary of: Experiences of Burnout among Health Systems’ Employees: A Mixed-Methods Study, Journal of Human Resource and Sustainability Studies, January 2023, Scientific Research Publishing, Inc,,
DOI: 10.4236/jhrss.2023.113031.
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