Retail Workforce Sizing Strategy for Enhancing Service Delivery and Store Performance

What is it about?

With optimal retail workforce sizing and structure, customers would get prompt sales assistance and service, shelves should be replenished in a timely manner, store employees should be neither idle nor overstretched, and compensation costs should be managed effectively. Under sizing may hurt retailers in the long run as it affects merchandising capability and customer services, which ultimately hurt store sales and profits. Retail workforce optimization keeps store employees happy, improves customer service, and reduces opportunity costs of lost sales.

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Photo by Alexander Faé on Unsplash

Photo by Alexander Faé on Unsplash