What is it about?

This research emphasizes that investing in people and processes actually can boost customer experience and decrease costs. The good jobs strategy is a model for investing and empowering front-line employees in service industries and revamping operations to support those employees. The good jobs strategy is an approach to improving productivity and customer satisfaction in service industries. The research works in this direction and develops various frameworks for smooth deployment of the good jobs strategy.

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This page is a summary of: Deploying a “Good Jobs” Strategy in Service Sectors for Enhancing Competitive Advantage, International Journal of Business Strategy and Automation, January 2021, IGI Global,
DOI: 10.4018/ijbsa.20210101.oa3.
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