What is it about?
hedonic enjoyment is what customers expect in the age of tech
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Why is it important?
what to look for before implementing it infrastructure
Perspectives
worked as general manager of a financial services implementing technology-based banking services eft national switch. payment systems and electronic fund transfers.
Dr Sharaf M Alkibsi
Lebanese International University
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This page is a summary of: Service Quality Dimensions Within Technology-Based Banking Services, IGI Global,
DOI: 10.4018/978-1-4666-2782-6.ch014.
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