All Stories

  1. TQM implementation in a least developed country: an exploratory study of Yemen

    Article • The TQM Journal, April 2017, Emerald

    Dr Ammar Aamer, Dr Sharaf M Alkibsi

  2. Service Quality Dimensions Within Technology-Based Banking Services

    Article • International Journal of Strategic Information Technology and Applications, January 2011, IGI Global

    Dr Sharaf M Alkibsi

  3. servqual for banking electronic services

    Article • IGI Global

    Dr Sharaf M Alkibsi