What is it about?

The smartness of a building or any system is defined and evaluated by its users. Hence, we were one of the first research groups that studied smart and sustainable building features from the users' perspective. Using responses from 494 building users across a wide range of service industries, we explored whether different user groups would rank the importance of smart and sustainable building features differently.

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Why is it important?

Our survey results showed that building users tended to focus more on intelligent security systems, followed by intelligent and responsive fresh air supply and lifts and escalators. On the other hand, building users generally considered the systems that monitor people’s movement and harvest rain water to be the least important features. Additionally, we found that different user groups would characterize a building’s smartness differently.


Once again, the success of smart and sustainable buildings and cities depends not only on the deployment of technologies, but on the smartness of its users and their attitude towards 'smart' and 'sustainable' technologies. Without co-creating the meaning of 'smart and sustainable technologies' with the users will lead to slow adoption and inappropriate adoption of technologies.

Professor W.M. To
Macao Polytechnic University

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This page is a summary of: Perceived Importance of Smart and Sustainable Building Features from the Users’ Perspective, Smart Cities, November 2018, MDPI AG, DOI: 10.3390/smartcities1010010.
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