Can Health-care Assistant Training improve the relational care of older people? (CHAT) A development and feasibility study of a complex intervention

  • Antony Arthur, Clare Aldus, Sophie Sarre, Jill Maben, Heather Wharrad, Justine Schneider, Garry Barton, Elaine Argyle, Allan Clark, Fiona Nouri, Caroline Nicholson
  • Health Services and Delivery Research, February 2017, National Institute for Health Research
  • DOI: 10.3310/hsdr05100

Can Healthcare Assistant Training (CHAT) improve the relational care of older people?

Photo by eberhard grossgasteiger on Unsplash

Photo by eberhard grossgasteiger on Unsplash

What is it about?

Background: Older people account for an increasing proportion of those receiving NHS acute care. The quality of healthcare delivered to older people has come under increased scrutiny. Healthcare assistants (HCAs) provide much of the direct care of older people in hospital. Patients’ experience of care tends to be based on the relational aspects of that care including dignity, empathy and emotional support. Objective(s): We aimed to: understand the relational care training needs of HCAs caring for older people; design a relational care training intervention for HCAs; and assess the feasibility of a cluster-randomised controlled trial to test the new intervention against HCA training as usual.

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http://dx.doi.org/10.3310/hsdr05100

The following have contributed to this page: Dr Elaine Argyle