What is it about?

Can potential beneficiaries from vulnerable groups access electronically social benefits and services? Has the pandemic context had any influence on the development of operations in the one stop shop in Romania? Is there any difference between the type of institutions that made available operations in the one stop shop?

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Why is it important?

The current article analyzes available electronic procedures from the same source (one stop shop) in two moments in time, for some of the most important county and local level institutions administering social benefits and services in Romania. It thus captures whether the pandemic context acted or not as an impetus for the development of e-government services in Romania, in respect to the broader topic of digital inclusion.


The analysis shows that persons with disabilities have 'access' to the same operational procedure only after their death, as all deconcentrated institutions have commonly available the procedure referring to 'social benefits left uncollected by deceased people with disabilities'. The entire study is a plea towards coordination and standardization on the offer side of e-government services in the field of social protection in Romania.

Anca Monica Marin
Research Institute for Quality of Life

Read the Original

This page is a summary of: Development of e-government in the field of social services and benefits: Evidence from Romania, Information Polity, December 2022, IOS Press,
DOI: 10.3233/ip-220005.
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