What is it about?
Quality health care delivery is important to every nation, however, healthcare delivery in many developing countries including Ghana is embedded with unfathomable problems. Attempts to solve some of these problems are met with challenges including insufficient funding and poor work attitudes. Also, most interventions target specific problems with no plan to solve other extraneous problems that impede the successful implementation of these interventions. The Total Quality Care Model is presented as an alternative model that espouses the need for a holistic approach to solving healthcare problems and achieving the goal of total quality care delivery for all. Careful adherence to the ideas presented in the TQC will enhance policy decision making regarding quality healthcare delivery.
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Why is it important?
Healthcare delivery problems in Ghana seem to be unrelenting with issues ranging from resource allocation to behavior of healthcare workers continually threatening the healthcare system with strikes and other agitations. Problems with healthcare delivery in Ghana have been widely described to include lack of infrastructure; insufficient resources, both human and material; lack of essential equipment, and attitudinal problems of healthcare workers among other things.
Perspectives
Problems associated with key performance indicators such as supervisory practices, employee motivation, and other task and behavioral concerns continuously threaten quality healthcare delivery worldwide. In a triangulation manner, strategies designed to enhance effective healthcare delivery should explore various models and contextualize ideas from these models to solve specific situational problems. To afford distinctive net value to patients without compromising quality, performance in healthcare delivery should be assessed by using a multi– level approach that provides solutions based on well–defined endemic units. Research
Prof. Robert M Yawson, PhD
Quinnipiac University
Read the Original
This page is a summary of: An Empirical Case for Culture Change in Healthcare Delivery, February 2020, SAGE Publications,
DOI: 10.31124/advance.11787264.v1.
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