COVID-19's Impact on Tourism Workers: Fear, Job Insecurity, and Performance in Pakistan

What is it about?

This study examines the impact of COVID-19 fear on job performance in the hospitality sector, focusing on Pakistan. It explores how job insecurity changes and job loss insecurity mediate this relationship. The research uses a quantitative approach, collecting data from 509 hospitality employees through questionnaires. Results show that COVID-19 fear positively influences job insecurity and negatively affects job performance. The study also finds that COVID-19 vaccines moderate the relationship between fear, job insecurity, and performance. It contributes to existing literature by highlighting the pandemic's effects on front desk employees in the hotel and tourism industry, emphasizing the need for organizations to modify working patterns. The research addresses the global impact of COVID-19 on the hospitality sector, particularly its effects on job security and employee performance.

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Photo by Louis Hansel on Unsplash

Photo by Louis Hansel on Unsplash

Why is it important?

This research is significant because it examines the impact of COVID-19 fear on job performance in the hospitality industry, specifically focusing on the mediating roles of job insecurity and job loss insecurity. Understanding these relationships is crucial as the pandemic has severely affected the hotel and tourism sector, leading to widespread job losses and increased uncertainty among remaining employees. The study's findings can help organizations develop strategies to manage employee fears, improve job security perceptions, and maintain performance levels during crisis situations. Additionally, the research explores the moderating effect of COVID-19 vaccines, providing valuable insights into how vaccination programs may influence workplace dynamics and employee well-being. Key Takeaways: 1. Pandemic Impact: COVID-19 fear has a significant negative effect on job performance in the hospitality industry, while positively influencing job insecurity and job loss insecurity, highlighting the need for targeted interventions to support employee well-being and productivity during crises. 2. Mediating Factors: Job insecurity changes and job loss insecurity act as mediators between COVID-19 fear and job performance, emphasizing the importance of addressing these psychological factors to maintain employee performance levels in uncertain times. 3. Vaccine Influence: The study reveals a significant moderating effect of COVID-19 vaccines on job insecurity, job loss insecurity, and job performance, suggesting that vaccination programs may play a crucial role in improving employee perceptions of job security and enhancing overall work performance.