What is it about?

Lean Six Sigma (LSS) deployment in the retail environment can give retailers the ability to create competitive advantages based on fulfilling customer needs with enhanced effectiveness and efficiency. LSS transforms the retailers' overall business strategy from vision to reality by the execution of appropriate projects in retail operations. The LSS Efficiency-Effectiveness (E-E) framework, developed in this study, sets a succinct research agenda on how efficiency and effectiveness drivers of retail operations induced by LSS deployment may affect a retailer's overall business performance. To highlight this transformation, the study provides several case studies of LSS deployment in the retail industry.

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This page is a summary of: Lean Six Sigma Deployment in Retail Industry: Enhancing Competitive Advantages, SSRN Electronic Journal, January 2020, Elsevier,
DOI: 10.2139/ssrn.4002472.
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