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The statistical orientation of Six Sigma can be an effective tool for analyzing HR issues and improving performance of the HR department. With Six Sigma’s focus on the entire process, its methods would be more appropriate for a complete overhaul, rather than refinement, of HR processes. The outcomes of these HR improvements can be better, faster and more cost-effective services in the organization, improved internal customer satisfaction and greater motivation and job satisfaction of HR employees

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This page is a summary of: Enhancing HR Competitiveness: A Six Sigma Approach, SSRN Electronic Journal, January 2020, Elsevier,
DOI: 10.2139/ssrn.3672993.
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